ADDRESS

917 Ventures Way

Chesapeake, VA 23320

info@ruffhouseva.com

p: 757-251-0699

f:  757-499-0669

HOURS

M-F: 6:30am-11am

      1pm - 7:30pm

Sat: 7am - 4pm

Sun: 2pm - 6pm

  • The Ruff House
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©2019 by P & M Pet Services, LLC

​Deposit Policy

When is a deposit required?

     -  Deposits are required for all boarding reservations that fall on major holidays/holiday weekends).  Deposit amount will be 50% of booked reservation.

          New Year's Day -January 1

                    (New Years Eve: 7am-11am, New Years Day: Reception Closed)

          President's Day - 19 February

          Easter Weekend/Spring Break - 30 March-6 April 

                    (Reception Closed 1 April)  

          Memorial Day - 28 May

          Independence Day - July 4 (Reception Closed)

          Labor Day - First Monday in September          

          Thanksgiving Day - 4th Thursday in November 

                    (Reception Closed 22 and 23 November)

          Christmas Day - December 25 

                    (Christmas Eve: 7am-11am, Christmas Day: Reception Closed)

     - And for any first-time clients making reservations in standard accommodations.  New clients reserving luxury staterooms will owe a 50% deposit.  New clients reserving standard accommodations will owe a $25 per animal deposit.

 

How quickly must a deposit be paid?

- Deposits must be paid within 48 hours of making reservation or it will be automatically cancelled.

How can deposits be paid?

     - Deposits can be paid through the customer portal accessible through this website or over the phone by calling 757-499-7697.

What is the deposit refund policy?

     - Reservations can be cancelled and deposits refunded to bank account if cancelled more than 7 days prior (new customers deposits) or 14 days prior (major holidays/ holiday weekends)

     - Reservations cancelled after the cut-off mark will forfeit the deposit.